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Returns Policy

At Little Clayhill Farm, we strive to provide the highest quality products and the best customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our returns policy below to understand your options and our procedures.

Return Eligibility

  • Perishable Items:

    • Due to the nature of perishable items (such as fresh produce, dairy, meat, etc.), we can only accept returns if the item is defective or damaged upon delivery.

    • You must notify us within 24 hours of receipt with a description of the issue and accompanying photos.

  • Non-Perishable Items:

    • Non-perishable items (such as pantry goods, reusable packaging, etc.) can be returned within 14 days of purchase.

    • Items must be unused, in their original packaging, and in the same condition as when you received them.

How to Initiate a Return

  • Contact Us:

  • Approval:

    • Once we receive your request, we will inspect the details and notify you of the approval or rejection of your return.

    • If approved, we will provide instructions on how to proceed with the return.

Refunds

  1. Perishable Items:

    • Upon approval of your return, we will issue a refund to your original payment method.

    • Refunds for defective or damaged perishable items will be processed within 3-5 business days.

  2. Non-Perishable Items:

    • Once your returned item is received and inspected, we will notify you of the status of your refund.

    • If approved, refunds will be processed and a credit will be applied to your original method of payment within 7-10 business days.

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Shipping

  • Return Shipping:

    • You will be responsible for paying for your own shipping costs for returning non-perishable items. Shipping costs are non-refundable.

    • If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

  • Damaged Items:

    • For perishable items that arrived damaged or defective, we will cover the cost of return shipping.

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